Refund Policy

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Highly soiled clothes, damaged with visible signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 7 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@chaddiman.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at connect@chaddiman.com 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Policy

1. We use top courier partners and depend on them once the product leaves our premises. Hence variation in delivery date may happen occasionally and is beyond our control.
2. Every effort is made to deliver on given dates, however, forces of logistics may prepone or postpone delivery slightly.
3. For the best delivery experience, please ensure that someone will be present at the delivery address to receive the parcel.
4. Any parcel to International locations may incur customs levies and the same will be to the recipient’s account.

Shipping returns

The seller, in this case Sri Sai Traders would issue a return request with the delivery partner/courier to pick-up the product back to its location from where it was shipped from. 

The returned item would then be inspected for physical damages if any done by the customer. Upon successful inspection a refund would be issues to the customer on his original payment method (Debit Card/Credit Card/UPI/Bank Transfer)

If you are returning more expensive items, we may consider using a trackable shipping service or purchasing shipping insurance. 

Need help?

Contact us at connect@chaddiman.com for questions related to refunds and returns.